Servicom Rates College High in Service Delivery: As Provost Bags Servicom Champion

In the face of the dwindling resources, resulting from paucity of funds and poor allocations to tertiary institutions in the country, the Management of the College has been commended for the laudable achievements recorded in all spheres of the College, which has ensured efficiency and excellence in service delivery.

The commendation was made by Mrs. Ugochukwu Ijeoma of the Servicom office, the Presidency, Abuja, during the presentation of exit brief to members of the College Management with Deans and Directors and the Union leaders of the College in attendance. The Provost of the College, Dr. Umar Hassan was decorated at the occasion as SERVICOM Champion in recognition of his administration’s compliance of ensuring enhanced service delivery in the College.

The Officials of the SERVICOM office who were on assessment visit to the College from 13th – 16th May, 2019, had earlier on arrival briefed members of the College Management on their mission in the College, which according to the team leader, Mrs. Ugochukwu Ijeoma include, among others. Identifying the causes of falling standards in education, the dwindling students’ enrollment in the Colleges of Education and the level of compliance in efficient service delivery, which she noted, is at low ebb. “We are to ensure that citizens get what they deserve”, she stressed.

Responding, the Provost, Dr. Umar Hassan acknowledged that there are number of challenges responsible for the dwindling performances in the education system. He noted however that the College under his administration was doing her possible best to stabilize the system by getting things done rightly. He assured the team of the co-operation of all staff of the College for the successful discharge of their assignment.

The Union leaders of COEASU, SSUCOEN AND NASU at separate meetings with the team, were unanimous in identifying poor funding, the outsourcing of the College cleaning and security services and the removal of demonstration schools from the mainstream of the College as some of the major hindrances to efficient service delivery in the system.

The exercise which lasted for four days took the team to virtually all sections of the College, including the immediate host community, the Otite-Eika Adagu Community, to assess the level of the relationship between the College and the Community. At an interactive session with the Community, the Chairman, comrade Nyamida Samuel highlighted some arrears of mutual benefits with the College, which include; security, housing, human development (free ICT training and financial assistance), employment opportunities, among others.

In her submissions at the exit brief, the team leader Mrs. Ugochukwu Ijeoma rated the academic content of the College as very good and high.

She also hailed the facilities at the College Medical Centre; which she recommended should be upgraded to a hospital.

In addition, the SERVICOM Assessment Team commended the staff for their zeal and dedication to duty. Similarly, the students were applauded for exhibiting high level of politeness and discipline during their interactions with the team. Other insightful highlights of the brief include, a recommendation for instituting a reward system to recognize those staff that have done well and to encourage staff performance. The appointment of academics as Director of SERVICOM was also commended. Furthermore, maximum co-operation of staff was sought for the efficient operation of the SERVICOM unit.

The Provost, Dr. Umar Hassan, while applauding the team for the job well done, pointed out that such assessment by SERVICOM would add value to the College. He therefore, assured the SERVICOM assessment team of his confidence in staff and the Management of the College to deliver on their mandates. He also disclosed his administration’s plan to upgrade the College medical Centre to the status of a hospital. Other members on the SERVICOM Assessment Team were: Mr. Obe Nat Okeje, Ojemuyiwa Toni and Mallam Zubairu, representative of NCCE.

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